Job Description - Production Support Analyst in Boston
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Production Support Analyst

Ref: US_EN_6_914759_1340556

Posted on 10 June 2020
Job Location
Boston, Massachusetts
Contract Type
Information Systems

The Production Support Analyst is responsible for providing stellar application support for our firm’s daily business processing cycle. This individual will demonstrate a high-level of responsibility and consistency by contributing to the timely response and closure any incidents impacting this critical business function.

In addition to supporting the daily production cycle, the person will perform releases to install, configure, troubleshoot and maintain our proprietary applications in Development, QA, UAT as well as Production environments.

Participation in on-call support is required to rectify possible application outages, which means being available to share a rotating schedule with other members of the team to cover trading team hours of 4am to 7pm, EST. We will cover parking for employees.

Skills needed

  • 8 plus years’ experience supporting investment teams and their technology applications.
  • Experience with work flow automation/scheduling utilities.
  • Experience with data transfer and data load technologies.
  • Experience with database logic and ability to query using SQL.
  • Experience with financial services processing and an understanding of financial terms.
  • Understanding of Microsoft Operating Systems and Active Directory.
  • Excellent relationship-building skills with ability to interface with various internal support partners to derive solutions and negotiate changes to production.
  • Critical thinker with the confidence to successfully identify gaps in customer settings and configurations.
  • Remarkable interpersonal, verbal and written communication skills with an exceptional attention to detail when managing customer inquiries.
  • Strong work ethic with a positive, team-player mentality.
  • Ability to work hours required by rotation schedule, noted above.
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