The Production Support Analyst is responsible for providing stellar application support for our firm’s daily business processing cycle. This individual will demonstrate a high-level of responsibility and consistency by contributing to the timely response and closure any incidents impacting this critical business function.
In addition to supporting the daily production cycle, the person will perform releases to install, configure, troubleshoot and maintain our proprietary applications in Development, QA, UAT as well as Production environments.
Participation in on-call support is required to rectify possible application outages, which means being available to share a rotating schedule with other members of the team to cover trading team hours of 4am to 7pm, EST. We will cover parking for employees.