We have an excellent job opportunity for a Senior Business Analyst for a local firm in Boston. This person will work on an ongoing ServiceNow implementation and be responsible for gathering requirements and translate for development and configuration teams
- 5+ years’ experience in working with users to obtain ServiceNow requirements through interviews, document analysis, process review, workflow analysis and use cases.
- Individual needs to evaluate the information from these multiple areas to understand the needs of the business requirement and translate them into requirements for development and configuration.
- Thorough understanding of OOB ServiceNow for Incident, Problem Request, Catalog is required.
- 3+ years’ experience on automation / orchestration requirements gathering.
- Excellent verbal and written communication skills are required, and the ability to lead a group / project in order to obtain those requirements.
- Agile experience