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ServiceNow -Business Analyst

Ref: US_EN_6_914759_1078873

Posted on 09 October 2019
Job Location
Boston, Massachusetts
Contract Type
Information Systems

We have an excellent job opportunity for a Senior Business Analyst for a local firm in Boston. This person will work on an ongoing ServiceNow implementation and be responsible for gathering requirements and translate for development and configuration teams

Job Duties

  • 5+ years’ experience in working with users to obtain ServiceNow requirements through interviews, document analysis, process review, workflow analysis and use cases.
  • Individual needs to evaluate the information from these multiple areas to understand the needs of the business requirement and translate them into requirements for development and configuration.
  • Thorough understanding of OOB ServiceNow for Incident, Problem Request, Catalog is required.
  • 3+ years’ experience on automation / orchestration requirements gathering.
  • Excellent verbal and written communication skills are required, and the ability to lead a group / project in order to obtain those requirements.
  • Agile experience

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