Job Description - Desktop Support Engineer in Canton
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Desktop Support Engineer

Ref: US_EN_6_914770_1457488

Posted on 22 July 2022

The Desktop Support Engineer’s role is to ensure proper computer and desktop operation so that end users can accomplish their business tasks. This includes maintaining computer images, deploying, and decommissioning of computer hardware, asset management, maintaining WSUS and following ITSM standards. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.


  • Perform hands-on desktop support, including deploying and upgrading workstations, configuring system hardware and applications.
  • Document all pertinent information and details of the problem using the company ticketing system.
  • Escalates problems and effectively communicate to the appropriate personnel for resolution.
  • Create and regularly update and maintain computer images leveraging WDS (Windows Deployment Services).                           
  • Supports Windows, Mac OS, iOS, and Android hardware.
  • Maintain asset management and Windows updates along with adhering to ITSM standard.
  • Ability to write technical documentation for policies, procedures, and general operations
  • Train, mentor, and be a role model to more junior department personnel
  • Ability to identify areas for improvement and identifying pain points and bottlenecks.
  • Make recommendations in regard to process improvements/changes and drives implementation, based on the needs of the business.
  • Reports any real or suspected violation of the corporate compliance program, company policies and procedures, harassment, or other prohibited activities in accordance with the reporting policies of the company.
  • Other duties as assigned

  • Knowledge of and skill in using, installing, and repairing personal computer hardware and software.
  • Strong experience with and able to support operating systems, including Windows, Mac, iOS, and Android systems.
  • Strong knowledge of all web browsers such as Internet Explorer, Chrome, Firefox, and Safari.
  • Strong knowledge with iPhones, Android Smartphone devices and tablets.
  • Capable of managing multiple projects of various sizes and complexity.
  • Working knowledge of mobile device security software, Workspace One MDM, Okta.
  • Exceptional written and oral communication skills.
  • Ability to absorb and retain information quickly.
  • Highly self-motivated and directed.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-demand environment.
  • Exceptional ability to conduct themselves in a professional manner while assisting employees.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to work flexible hours.
  • Some travel is required

  • Associate Degree and/or related certification.
  • At least 8 or more years of related experience in a Desktop Support environment.
  • A + certification preferred.
  • Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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