Job Description - Level I Help Desk in Chandlre
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Level I Help Desk

Ref: US_EN_6_916327_1420949

Posted on 06 January 2022
Job Location
Chandlre, Arizona
Contract Type
Information Systems

We are looking to add two Level 1 Help Desk Resources to an existing team.  2 shift options 8-5 Monday through Friday and 4:30 a.m. - 1:30 p.m. 

This is NOT a remote position, must be able to work on site in Chandler, AZ.


  • Provide technical assistance and support for incoming calls and issues related to computer systems, software, and hardware.
  • Provide remote technical support (Bomgar)
  • Ask probing questions to determine nature of problem.
  • Walk end user through problem-solving process.
  • Install, modify, and repair computer software and hardware
  • Troubleshoot problems with Local Area Networks (LAN)
  • Install computer peripherals for end users.
  • Ability to lift at least 25lbs (we ship out the replacement equipment as needed)
  • Walk users through our equipment setup guide
  • Walk end user through resetting their modem/ router
  • Help others on the team when they have questions/ need help resolving an issue
  • Work with team to improve current documentation / how to guides
  • To learn more about this opportunity apply today or call Sue Duenkel at 315-233-4067.

    No third party vendors

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records


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