Job Title: User Support Specialist
Department: Information Technology
Office: Chicago, IL 60606
Our client has an excellent opportunity for a User Support Specialist in the Chicago office. The User Support Specialist’s role is to provide exceptional quality support across the clients multiple locations to more than 1870 end users. This support must be timely, accurate, friendly, and efficient. Specific support responsibilities include local desk-side support, remote control (virtual application support), computer and device support, one-on-one training, and functional testing.
User Support’s primary focus is on the end user and ensuring that their needs are met so they can effectively use technology to perform their jobs. This position requires excellent customer service skills, communication skills, problem solving skills, and organization/planning skills. This position also requires technical competency in core applications, devices, and technologies, along with a broad understanding of the varied technologies normally associated with a large professional services environment.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records