Job Description - IT Support Analyst in Cleveland
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IT Support Analyst

Ref: US_EN_6_914771_1447552

Posted on 19 July 2022

Modis is currently seeking an IT Support Analyst to join our team located in Cleveland, Ohio. We require a minimum of three years computer-operations experience, preferably in a Windows or other Client/Server environment, knowledge of client-server networks (Windows environment, specifically) and other network topologies.

This role is responsible for supporting the end user community with any technology related questions or concerns. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool. IT Support Analysts are not just responsible for the initial contact and support of the end user community, they are required to take ownership of tickets and exercise a broad range of technical and problem-solving skills, investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner. This is a complex multi-jurisdictional environment with an emphasis on security, compliance and policy, and analysts need to be able to exercise sound judgement in dealing with incidents. Experience with document management systems is preferred.

This is a non-exempt position. Scheduled hours are Monday through Friday, 11:00am to 7:00pm. There is periodic overtime, evening and holiday hours in this role.

Equal Opportunity Employer/Veterans/Disabled

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