Location: Collegeville, PA
Essential Job Functions:
- Performs systems maintenance, upgrades, capacity planning, and administration.
- Develops, documents, and standardizes preventative maintenance routines to ensure system availability and performance standards on production systems.
- Investigates, troubleshoots, and resolves incidents and problems within defined service level agreements (SLAs).
- Communicates effectively with various entities, including CRMs, account managers, remote site personnel, and client technical and non-technical resources.