Job Description - O365 AD Engineer in Columbia
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O365 AD Engineer

Ref: US_EN_6_919198_1456048

Posted on 14 July 2022

Education/qualification and training

  • Ideally, Microsoft / CompTIA certified or equivalent qualifications and experience.
  • Preferably ITIL qualification (Foundation)
  • Knowledge/skills

  • Managing user authentication issues across AD and Identity provider platforms such as Okta.
  • Experience in troubleshooting user account issues (account lockout etc).
  • Understanding of how Single Sign On (SSO) works.
  • Excellent O365 product knowledge to support users in the user context, mainly covering Office and Outlook.
  • Experience and knowledge of Microsoft Teams and Video Conferencing tools. Zoom knowledge is desirable.
  • AD Group and Distribution list creation and management.
  • Good understanding of Windows Server, DNS, DHCP technologies.
  • Good knowledge on how to troubleshoot basic client application issues.
  • Good understanding of cloud technologies.
  • Experience in following runbooks to complete tasks and troubleshoot when following the runbook does not work.
  • Experience administering Exchange objects in Hybrid configuration using both PowerShell and GUI.
  • Good understanding of tracking email end to end to troubleshoot email flow issues

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