O365 AD Engineer

Education/qualification and training

Ideally, Microsoft / CompTIA certified or equivalent qualifications and experience.

Preferably ITIL qualification (Foundation)

Knowledge/skills

Managing user authentication issues across AD and Identity provider platforms such as Okta.

Experience in troubleshooting user account issues (account lockout etc).

Understanding of how Single Sign On (SSO) works.

Excellent O365 product knowledge to support users in the user context, mainly covering Office and Outlook.

Experience and knowledge of Microsoft Teams and Video Conferencing tools. Zoom knowledge is desirable.

AD Group and Distribution list creation and management.

Good understanding of Windows Server, DNS, DHCP technologies.

Good knowledge on how to troubleshoot basic client application issues.

Good understanding of cloud technologies.

Experience in following runbooks to complete tasks and troubleshoot when following the runbook does not work.

Experience administering Exchange objects in Hybrid configuration using both PowerShell and GUI.

Good understanding of tracking email end to end to troubleshoot email flow issues

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records