Job Description - UC Engineer Level 3 in Columbia
Return to jobs

UC Engineer Level 3

Ref: US_EN_6_971574_1446743

Posted on 07 November 2022

Job Title:   UC Engineer

Duration:   Direct Hire

Location:   Columbia MD

Job Description:-

Under limited supervision, provide primary implementation and support of large enterprise multi clustered Cisco UC infrastructure environment. Works on problems of diverse scope where analysis of situation requires high-level technical evaluation, judgment and problem solving. Responsible for maintaining enterprise Cisco UC environment, applications and monitoring for alerts and anomalies. Responsible for managing and evaluating current systems and assisting in the planning of enterprise system projects through technical comparison and cost studies. Provide technical leadership and training to junior engineering staff.

Principal Responsibilities and Tasks:

  • The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
  • Provides wide range of support for Enterprise Cisco Call Manager, UCCX, Unity, Jabber, VCS and all other telephony related systems.
  • Provide technical expertise in configuration and troubleshooting of Enterprise Unified Communication system
  • Provide POC’s and product/solution evaluations.
  • Identify hardware requirements, dial plan strategies and migration strategies in compliance with existing change control and security processes.
  • Monitors and tunes the enterprise network for optimal performance. Including all ancillary network systems, i.e. call recording, SIP integrations.
  • Acts as the primary interface with user and vendors for resolving problems.
  • Provides recommendation to supervisor to establish a growth plan for the UC environment to insure the best quality service in a state-of-the-art environment.  Assists the senior engineer in designing and managing the Cisco Enterprise UC environment
  • Support SIP technology.
  • Recognize and identify potential areas to develop or update policies and procedures, provides input and recommendations especially regarding future business expansion.
  • Education and Experience:

  • Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required.
  • At least 6 years designing, installing, and troubleshooting in Unified Communication environment.
  • CCNA Collaboration (Preferred).
  • SIP, H.323 and MGCP voice protocol, configuration experience is necessary.
  • Knowledge, Skills and Abilities:

  • Expert knowledge of Cisco UC communications design, configuration, technology concepts and methodologies.
  • Expert knowledge of configuring and troubleshooting Voice Gateways/Gatekeepers.
  • Must be able to effectively interact with the end users, engineers from different teams inside and outside of department, project managers, and management teams. Must be able to participate and represent the team in ongoing projects and meetings.
  • Primary technical lead on various enterprise projects.
  • Strong verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations.
  • Expert in analysis and troubleshooting in large environment.
  • Primary in providing limited leadership to junior technical staff and to be a subject matter expert for escalated support for all other ancillary teams and projects.
  • Ability to create documentation, solutions and delegate work to other team members as needed.
  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

    Remote Jobs

    Find your local office.

    Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.