Job Description - Enterprise Support Engineer (Solutions Architect) in Coppell
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Enterprise Support Engineer (Solutions Architect)

Ref: US_EN_6_914776_1405225

Posted on 04 January 2022
Job Location
Coppell, Texas
Contract Type
Direct Hire
Information Systems

Solutions Architect

Modis is seeking a Solutions Architect for a REMOTE Direct Hire position based in Dallas, TX. You must have a minimum of five years’ experience in a solutions/enterprise SaaS support related role. You will be responsible for supporting customers during implementation and post go-live of the SaaS platform. You will be the solution architect on a few different marquee customers. In this role, you will lead all of the operate activities for those customers, with the support of more junior team members. The role will be 60/40 technical/functional, with heavy client communication. This is an excellent opportunity with an industry leader!!!


  • Understand the customer solutions. Be the SME as to what the customer is doing and why they are doing it.
  • Provide recommendations for future implementations. Map current and future business needs to product capabilities.
  • Expected to have a thorough understanding of the customer’s solution and business process.
  • Utilizes expertise and appropriate product functionalities to address customer issues and provide recommendations on future functionality.
  • Takes ownership of a solution and works on multiple customers and collaborates with cross functional teams including Product Development, Consulting and Cloud services.
  • Works on complex problems where analysis of situations or data requires an in depth evaluation of various factors.
  • Stays ahead of technology and possesses technical acumen to understands end to end solutions with a focus on configuration and integration within the solutions as well as with external systems.
  • Understand the implemented solution design.
  • Enhance/Change the design based on new business requirements by the customer.
  • Single Point of contact for all customer requests.
  • Adheres to priority-based issue resolution based on impact + urgency.
  • Identify Root cause and focus on preventing problem recurrence.
  • Skills:

  • Bachelor's Degree in Technical field, i.e. Information Systems, Computer Science, Engineering, Supply Chain preferred.
  • Five+ years of supporting or implementing SaaS products.
  • Five+ years of supply chain experience preferred.
  • Understanding of and experience utilizing SQL and Java code for database analysis and debugging.
  • MuleSoft, Integration Framework, Azure Architecture preferred.
  • Ability to self-motivate and be agile while working in a fast-paced team environment.
  • Ability to prepare and deliver presentations for user and management.
  • Customer facing - Strong verbal, written and interpersonal skills.
  • Escalation management, relationship management, project management skills.
  • Work across multiple department heads.
  • Be part a team of solution architects in various global locations.  
  • Immigration Status: Must be able to work in the US without restrictions, no C2C, or H1B are currently being accepted.

    Employment Type: Direct Hire

    Salary: $120k-$130k base

    If you are interested in this Remote Solutions Architect Job in Dallas, TX, then please click apply through Modis.

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records


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