Job Description - Business SYSTEM Analyst - (Remote) in Davis
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Business SYSTEM Analyst - (Remote)

Ref: US_EN_6_914735_1473551

Posted on 14 November 2022
$35 - $50

Modis is partnering with a Northern California client in the Information and Educational Technology (IET) industry who is seeking a Business Systems Analyst, with a high degree of knowledge in Asset Management and Configuration Management Database (CMDB).

This position provides project and business process management coordination that will be involved in gathering and documenting specifications for ServiceNow and components of the CMDB. This position requires a high degree of knowledge in Asset Management and CMDB and ability to provide in-depth problem-solving analysis skills for implementing CMDB and Discovery for accurate asset tracking. Will be responsible for the planning of robust out of the box processes that maximize scalability of support, content delivery and platform development. Highly effective analytical and communication skills to diverse audiences are essential.

The Terms:

  • Primarily a remote role. Contractor must be on-site to pick up equipment and attend any in-person meetings for assigned projects as needed.
  • 12-month contract
  • $35-$50/hr
  • The Qualifications:

  • Remedy, Cherwell, and/or ServiceNow systems experience
  • Experience with the building and maintaining a CMDB.
  • Experience with ITIL and its application to the BRM function.
  • Experience in and ability to absorb and synthesize complex technical and conceptual information and dynamically present understandable alternatives, both orally and in writing, to individuals of varying technical expertise at all levels of the organization.
  • Experience using Agile methods, concepts, and theories
  • Experience applying and facilitating business analysis procedures, functions, and techniques i.e., use cases, mind mapping, story boarding, etc. as a business or systems analyst participating in large scale systems projects.
  • Experience in leading projects with Agile/Scrum project management methodology
  • Experience in streamlining and standardizing processes and practices according to ITIL
  • Experience to clearly communicate complex technical issues verbally and in writing to technical and non-technical audiences
  • The Role:

    50% Business Analysis & Process Documentation

  • Participate with the Business Process Management team in discovery, analysis, and writing business requirements; examine business processes and activities to perform process optimization, forecasting and system usage monitoring, as de?ned in the Business Analysis Body of Knowledge (BABOK®)
  • Provide specialized expertise to identify, evaluate, analyze, and document business requirements, use cases, scenarios and stories for system and process initiatives, working with key stakeholders and/or their representatives to understand and document their business needs, problems, and opportunities and achieve operational goals.
  • Participates in the requirements gathering and implementing processes, policies, procedures, and technology in relation to ServiceNOW.
  • Participates in the requirements gathering and implementing of the CMDB taxonomy, processes, policies, procedures, and technology to ensure the accuracy of configuration data and visibility across the infrastructure environment for all on premise and cloud assets.
  • Participates in the requirements gathering and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment
  • Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date.
  • Responsible for gathering requirements for services, asset tracking, administration, and management to support an exceptionally reliable CMDB.
  • Analyze existing systems and program modules, review existing documentation and lead requirements elicitation sessions with clients and subject matter experts, creating relevant meeting agendas, documenting requirements, and publishing clear, concise, and complete meeting notes.
  • Use methodologies, tools and techniques that represent current business analysis best practices as established by management.
  • Coordinate with project managers on all aspects of projects assigned to, and specifically user testing and rollout of completed software.
  • Solicit, translate, and document client needs into specific and detailed requirements using the agile methodology.
  • Work closely with the development team to translate functional requirements to technical user stories, acceptance criteria, process flow diagrams, wireframes, functional specifications, and any other necessary project documentation.
  • Communicate technical information in a clear and concise manner to non-technical individuals.
  • Participate in release activities which include release planning, developing user acceptance testing (QA & UAT) scripts, facilitating customer UAT sessions and postproduction release testing.
  • Participate in trouble-shooting system issues, determine cause through analytical research and discussion with appropriate staff; ascertain all pertinent facts and recommend the most appropriate course of action, in a timely, knowledgeable manner.

    50% Application Support & End User Training

  • Responsible for keeping current in the industry, including technology changes, trends, and best practices.
  • Responsible for keeping current with ServiceNow upgrades and the impacts related to the CMDB.
  • Assess potential impact of emerging technologies and system upgrades to make recommendations and changes.
  • Participate in discussion sessions with users to gather needs and explain existing functionality.
  • Act as a liaison between technical team and functional users.
  • Test newly deployed code and its interfaces prior to user review to ensure quality of the product. Review test results by examining output data.
  • Provide end user testing support.
  • Create QA test plans for acceptance testing of new functionality, work with application development team and project manager in deploying testing protocols in compliance with standard application development methodologies.
  • Confer with the developers and stakeholders to verify corrections or adjustments.
  • Work with the team to ensure user testing approvals and production migration.
  • Other duties as deemed necessary by management.
  • Equal Opportunity Employer/Veterans/Disabled

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