Job Description - User Support in Dearborn
Return to jobs

User Support

Ref: US_EN_6_971578_1424209

Posted on 04 January 2022
Job Location
Dearborn, Michigan
Contract Type
Information Systems

  • New application enrollment
  • ITCONNECT/SMARTIT mapping and testing SME
  • Knowledge/Incident/Request
  • PDO Collaboration
  • Document all process/standards regarding the services we offer and communicate to the PDO teams
  • Work closely with the Application Monitoring team to resolves issues related to automation of incidents using Dynatrace/Splunk
  • Communicate any new updates on tools/process improvements/changes to team
  • Coordinate weekly meetings for FR team and work on full-filling follow up items
  • Review shift schedules for NA
  • AFR/DRIM/BCP/DR updates based on GIS standards
  • Create documentation for new tools/Train team on new tool
  • Metrics reporting whenever needed
  • Monitor batch schedules and mailboxes whenever needed or when short of resources

  • Knowledge of SQL and Java helpful
  • Autosys experience required
  • Unix
  • Experience Preferred

  • Project management, Global
  • IT Customer Support
  • API experience
  • experience in dashboard creation

    Associate degree required, Bachelor Degree preferred

    SHIFT: noon-8pm EST Mon-Fri

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records


    Find your local office.

    Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.