Job Description - IT Technician in Detroit
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IT Technician

Ref: US_EN_6_971578_1464013

Posted on 08 September 2022

IT Technician

Provides best in class IT support for the manufacturing plant (production, materials and shipping) while also providing technical support for all employees.

Qualifications

Must have prior experience providing IT support in a manufacturing facility. 3+ years of experience preferred. Role requires excellent problem solving skills. Degree or post-secondary technical training strongly preferred.

Must be willing to work 2nd & 3rd shift and weekends. Location: Detroit, MI

The Role:

Ensure IT shop floor services are operational:

  • Complete availability of the local servers and shop floor IT equipment (during unscheduled downtime)
  • Ensure the LAN is always operational to support both the office and production floor area
  • Ensure RF scanners are operational
  • Ensure key printers are in working condition
  • Order IT supplies at proper time to ensure resources are available while also trying to keep supply levels appropriate with JIT principles
  • Ensure front office have proper IT tools and equipment to perform their duties

  • Provide personal training on IT tools and equipment as necessary
  • Administer hardware and software upgrades per corporate standards
  • Replace non-working equipment
  • Projects / Customer Service / Help Desk

  • Will ensure all IT requests are channeled to the appropriate IT instances and that all calls are acknowledged
  • Will provide full support to any IT deployed application or system at the production floor
  • Support any production floor or office area changes by ensuring no interruption
  • Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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