Technical Support Administrator

Akkodis is seeking a Technical Support Administrator for a contract position with a client located in Dublin, OH. The Technology Support Administrator is responsible for first level interaction with our business customers. Responsible for troubleshooting and resolving issues found within end user hardware and software computing environments in a timely and courteous manner. Responsible for owning the customer experience from beginning to end, including responding to the end user from multiple channels, documenting issue resolution, and following escalation procedures.

Primary Responsibilities:

• Performs level 1 troubleshooting and problem resolution support for end users.

• Responsible for providing professional, courteous, and consistent customer service to business customers.

• Assist in maintaining hardware and software inventory.

• Responsible for installing, maintaining, and troubleshooting end user hardware, personal computer operating systems and mobile devices, and application software.

• Responsible for installing, maintaining, and troubleshooting document solutions, such as copiers, fax machines, and printers.

• Responsible for supporting iPad devices for field agents.

• Works with third party vendors as necessary for problem resolution.

• Performs PC hardware and software moves, adds, and changes as needed.

• Assists technical resources in various project tasks as assigned.

• Create and Maintain End-User documentation to promote self-service through in-house knowledge base as well as technical documentation for internal IT use.

• Meet or exceed defined Service Level Agreements.

• Responsible for finalization of reported problems. Includes updating knowledge-based system and contacting users to verify closure and ensure satisfaction.

• Responsible for after-hours support, following the on-call rotation policy.

• Support customers vis multiple channels – Phone, Walk-up (Tech bar), email, & portal submitted incidents & requests.

Required Skills:

• Exceptional customer service skills with the ability to go above and beyond for the customer.

• Ability to drive results with a sense of urgency relative to the end user.

• Exceptional organizational skills, follow through and multitasking abilities.

• Excellent communication skills with the ability to interface with all levels within the organization.

• Ability to use available resources to research an issue to provide a resolution.

• Ability to adapt well to a fast-moving environment.

Minimum Education and Experience:

• Preferred associates degree in Computer Science, Information Technology, Engineering, or other equivalent experience.

• Minimum of 1 year of technical experience supporting and maintaining personal computers and desktop applications in a business environment.

• Demonstrated knowledge of, and experience in supporting Microsoft Windows desktop infrastructure and related technologies.

• Must have working knowledge of personal computers as well as familiarity of local area networks and cabling topologies.

If you are interested in this Technical Support Administrator job in Dublin, OH then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Matt Huling at matthew.huling@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.