Job Description - Off-Net Telecom. Order Specialist- Edison, NJ in Edison
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Off-Net Telecom. Order Specialist- Edison, NJ

Ref: US_EN_6_105447_1336730

Posted on 29 April 2020
Job Location
Edison, New Jersey
Contract Type

An Off-Net Telecom Order Specialist job in Edison, NJ is available courtesy of Modis Engineering and Technical. You will need five years of Telecommunications Operations Management, or bachelor’s degree in a related field. You will be responsible for administrating the pre-sales and post-sales process of sourcing, ordering, tracking and auditing/reconciling records in regard to lit and dark circuit activations, moves/adds/changes, terminations, as well as other facilities, circuit components, and leased 3rd party network interconnections. Also required to drive continual process improvement, gain operational efficiency, control costs, and provide a level of service which meets or exceeds customer and other department expectations.

 Off Net Order Specialist job responsibilities include:

  • Obtain pricing for, and process orders for, circuits orders with 3rd party carriers and service providers – Initial Quotations, Orders, Applications, Augments, disconnects relating to Type II Circuits, which could also include additional facilities such as Power, Equipment and/or Space.
  • Act as a point of contact for the Sales and Engineering/Operations organizations. Be a point of contact for Type II providers’ account teams. Maintain effective relationships with all providers.
  • Ensure committed installation dates are met and communicate effectively with PM and other depts. as needed.
  • Maintain vendor data, rate sheets, & service availability documentation for each Type II provider across the network.
  • Review requests for correctness, including special restrictions & requirements not on the original CR or PR.
  • Check multiple sources for potential suppliers (Google Earth, NEF Fiber Locator, Vendor Bldg. Lists, etc.)
  • Utilize vendor pricing tools or work with vendors to generate vendor quotes, and price reductions as needed.
  • Obtain regular costs and intervals updates. Make sure A & Z and Suite/Floor Panel/Port information is correct
  • Place and manage the delivery of customer and internal Lit, Dark, XCs, and other facilities (i.e. colo) installs
  • Work with SEs to ensure diversity requirements are met when identified before or after the PR process.
  • Review Service Orders and Work Orders received via CRM
  • Receive requests for orders outside of the CRM process via e-mail and follow thru to have records & CRM updated.
  • Work with Provisioning to secure correct CFA and any special requirements needed for delivery.
  • Place and follow up orders with vendors for FOC, DLR, and on-time delivery, escalate as necessary.
  • Create Records: VSO / Type II / Provisioning Detail / Netcracker record
  • Process pre-order inquiries from CAMs to obtain renewal rates & negotiate lower rates
  • Update records to reflect Service Orders. - Link CRM records as needed to new Service Order.
  • Review & Investigate inactive orders for disconnect cost saving opportunities.
  • Process pre-order inquiries from CAMs to determine any applicable ETL, disconnect notice interval, etc.
  • Review orders and verify records exist in CRM. If no records exist, research and create them in CRM.
  • Forward disconnect order to vendor and update records with order information.
  • Verify & communicate with Vendor and LT Accounts Payable about circuit disconnect.
  • Qualifications:

  • Five years of Telecommunications Operations Management, or bachelor’s degree in a related field
  • Experienced with Cross connects, Lit and Dark Circuits, colocation spaces, meet-me-rooms, carrier hotels and cross-connect types, e.g. TELX, Equinix, Verizon etc.
  • Understanding of Telecommunications Networks
  • Understanding of Type II circuit provider ordering installation, test, and turn-up procedures
  • If you are interested in this Off-Net Order Specialist job in Edison, NJ then please click APPLY NOW.  For other opportunities available at Modis, Inc. go to    If you have questions about the position, please contact Stacy Hansen at 713-821-8791 or


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