Job Description - Off-Net Telecom. Order Specialist- Edison, NJ in Edison
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Off-Net Telecom. Order Specialist- Edison, NJ

Ref: US_EN_6_105447_1336730

Posted on 29 April 2020
Job Location
Edison, New Jersey
Contract Type
Contractor
Category
Telecommunications

An Off-Net Telecom Order Specialist job in Edison, NJ is available courtesy of Modis Engineering and Technical. You will need five years of Telecommunications Operations Management, or bachelor’s degree in a related field. You will be responsible for administrating the pre-sales and post-sales process of sourcing, ordering, tracking and auditing/reconciling records in regard to lit and dark circuit activations, moves/adds/changes, terminations, as well as other facilities, circuit components, and leased 3rd party network interconnections. Also required to drive continual process improvement, gain operational efficiency, control costs, and provide a level of service which meets or exceeds customer and other department expectations.

 Off Net Order Specialist job responsibilities include:

  • Obtain pricing for, and process orders for, circuits orders with 3rd party carriers and service providers – Initial Quotations, Orders, Applications, Augments, disconnects relating to Type II Circuits, which could also include additional facilities such as Power, Equipment and/or Space.
  • Act as a point of contact for the Sales and Engineering/Operations organizations. Be a point of contact for Type II providers’ account teams. Maintain effective relationships with all providers.
  • Ensure committed installation dates are met and communicate effectively with PM and other depts. as needed.
  • Maintain vendor data, rate sheets, & service availability documentation for each Type II provider across the network.
  • Review requests for correctness, including special restrictions & requirements not on the original CR or PR.
  • Check multiple sources for potential suppliers (Google Earth, NEF Fiber Locator, Vendor Bldg. Lists, etc.)
  • Utilize vendor pricing tools or work with vendors to generate vendor quotes, and price reductions as needed.
  • Obtain regular costs and intervals updates. Make sure A & Z and Suite/Floor Panel/Port information is correct
  • Place and manage the delivery of customer and internal Lit, Dark, XCs, and other facilities (i.e. colo) installs
  • Work with SEs to ensure diversity requirements are met when identified before or after the PR process.
  • Review Service Orders and Work Orders received via CRM
  • Receive requests for orders outside of the CRM process via e-mail and follow thru to have records & CRM updated.
  • Work with Provisioning to secure correct CFA and any special requirements needed for delivery.
  • Place and follow up orders with vendors for FOC, DLR, and on-time delivery, escalate as necessary.
  • Create Records: VSO / Type II / Provisioning Detail / Netcracker record
  • Process pre-order inquiries from CAMs to obtain renewal rates & negotiate lower rates
  • Update records to reflect Service Orders. - Link CRM records as needed to new Service Order.
  • Review & Investigate inactive orders for disconnect cost saving opportunities.
  • Process pre-order inquiries from CAMs to determine any applicable ETL, disconnect notice interval, etc.
  • Review orders and verify records exist in CRM. If no records exist, research and create them in CRM.
  • Forward disconnect order to vendor and update records with order information.
  • Verify & communicate with Vendor and LT Accounts Payable about circuit disconnect.
  • Qualifications:

  • Five years of Telecommunications Operations Management, or bachelor’s degree in a related field
  • Experienced with Cross connects, Lit and Dark Circuits, colocation spaces, meet-me-rooms, carrier hotels and cross-connect types, e.g. TELX, Equinix, Verizon etc.
  • Understanding of Telecommunications Networks
  • Understanding of Type II circuit provider ordering installation, test, and turn-up procedures
  • If you are interested in this Off-Net Order Specialist job in Edison, NJ then please click APPLY NOW.  For other opportunities available at Modis, Inc. go to www.modis.com/us.    If you have questions about the position, please contact Stacy Hansen at 713-821-8791 or stacy.hansen@modis.com.

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