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Customer Service Representative

Ref: US_EN_6_971600_1322289

Posted on 20 January 2020
Job Location
El Paso, Texas
Contract Type
Contractor
Category
Information Systems

Do you have experience in Customer Service roles within an Enterprise Level institution? Experience working in banking? Looking to take the next step in your career within a Fortune 500 Financial Institution? If so, please read below and apply!

Rate: $20.00/hr W2

Contract Length: 6 months, possibility to convert

Location: El Paso, TX 79912

Job Description: Agents will handle customer calls to regain web access to their accounts by resetting or verifying web credentials. Agents will also assist clients with providing security codes and updating contact information. Protecting both client and account information is of the highest priority. High level of efficiency is expected while providing world class customer service experience. Additional Job Details: Requires previous customer service and data entry experience with a high degree of accuracy. Must be articulate, have a pleasant telephone manner and excellent verbal and written skills. Flexibility is a key aspect of this role and must be equally comfortable with de-escalating high stress client interactions as well as having the ability to network, and research to resolve client issues. General PC skills required including experience with MS Office applications, proficient with basic internet and browsing troubleshooting, comfortable with mobile device applications.

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