Job Description - IT Service Desk Analyst in Erie
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IT Service Desk Analyst

Ref: US_EN_6_971584_1459106

Posted on 06 September 2022

Modis is partnering with a Fortune 500 company in Erie, PA, recruiting customer service oriented candidates to provide technical support in their state-of-the-art call center. Technical support will include troubleshooting hardware, OEM software, and proprietary client software.

The IT Service Desk Analyst requires candidates to have a high level of customer service and a tech savvy nature, as well as the ability to communicate proficiently over the phone. Candidates with prior call center or help desk experience are preferred but various types of customer service or technical support related experience will be considered for these opportunities.


  • Associate’s or Bachelor’s degree in Business, MIS, CIS or related field preferred; Experience in lieu of a degree will also be considered.
  • Two years’ customer service experience required.
  • Exceptional verbal and written communications skills required.
  • Tech savvy with the ability to learn new software and systems.
  • This is a great opportunity with a large Insurance Organization in Erie, PA. If you are interested, please click apply now!

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records


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