Job Description - End User Service Technician- Everett in Everett
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End User Service Technician- Everett

Ref: US_EN_6_971648_1336443

Posted on 27 April 2020
Job Location
Everett, Washington
Contract Type
Contractor
Category
Information Systems

Modis is currently  looking for Desktop Support Techicians to work with a leading client in Everett, Wa

Local candidates who can work on W2 will only be considered.

Duration -6- 12  months

Rate- Open on W2

Description:

The End User Service Technician must diagnose computer hardware, network systems and computer software programs accurately and quickly. End User Service Technician must use good judgment to determine if they can assist the end users immediately or need to escalate the issue to an appropriate colleague. As an integral part of the team, the End User Service Technician will focus primarily for infrastructure services at the deskside of the users resolving all IT related issues enabling effective enterprise wide services for Users. Candidate should be a strong team player with the ability to work cross-functionally in a global environment.

 

Responsibilities:

  • Provide desktop and laptop support for the user community
  • Perform troubleshooting for hardware and software problems on-site and for remote users Develop and maintain support and operational documentation.
  • Work with Verizon, AT&T or other 3rd party provider for any issues or new access involving our cellular devices
  • Build new workstations using imaging software for new hires and technology refresh candidates
  • Effectively communicate progress, issues, and obstacles as they arise to Management, Customers, Technical Support Groups, Service Desk and Vendors
  • Manage End User Software Licensing and Assets
  • Respond to assigned issues ranging from but not limited to laptops, desktops, tablets, mobile phones, printers and other equipment including deployment of new devices
  •  

    Qualifications:

  • Minimum 4 years’ experience in the End User Support experience. College degree(s) in relevant technical programs may substitute a portion of the experience.
  • Utilization of ServiceNow ticketing system for both Incident and Service Request
  • Able to work well with people from different disciplines with varying degrees of technical experience.
  • Able to express complex technical concepts effectively both verbally and in writing
  • Technical writing skills understand technical manuals, software specifications, hardware operations, and software operations.
  •  

    Preferred:

  • Good presentation, oral communications and writing skills are essential.
  • Able to effectively multi-task and to balance priorities.
  • Strong problem analysis skills are essential.
  • Excellent problem solving and decision-making skills are essential.
  • Windows Operating Systems experience ranging from Windows 2007 to Windows 10
  • Microsoft Office Suite experience
  • Familiarity with mobile phone Operating Systems (Android and iOS)
  • PC/Laptop Hardware troubleshooting experience
  • Familiarity with Active Directory is a major plus
  • Knowing basic CMD commands is a plus
  • Require minimal direct supervision.
  • Experience with PC data backups
  • Experience with SCCM reloads
  • Please apply online or send resume to Sukanya.Chidambara@modis.com  

    Apply

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