Job Description - Help Desk Specialist in Glendale
Return to jobs

Help Desk Specialist

Ref: US_EN_6_914735_1474491

Posted on 17 November 2022

Help Desk Specialist

Location: Onsite - Glendale, CA (2 locations close in proximity)

Possible Hybrid: 2 days weekly remote once inserted into processes.

This is a Contract to Hire opportunity. After the 6 month contract, this professional will become a permanent full time employee of the client. 

The Help Desk Specialist will assist users in person, via phone, and through the use of Remote Support Software. This person will create and work Help Desk / Desktop Support tickets as well as escalate tickets to next level support when needed.

Required: 3+ years experience in a Desktop or Help Desk role.

Setting up, moving or decommissioning computers as well as shipping equipment to other locations.

Knowledge of the following technologies Desired:

  • Windows 10
  • Office 2013, 2019 and O365
  • Active Directory – reset passwords, enable or disable accounts, create new accounts
  • Citrix Cloud Desktops
  • RingCentral or other VOIP phone systems
  • Zoom, Teams, WebEx, and other video meeting software’s
  • Wyse Terminal and PC hardware
  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Find your local office.

    Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.

    Locations