Job Description - Help Desk Specialist in Glendale
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Help Desk Specialist

Ref: US_EN_6_914735_1474491

Posted on 17 November 2022

Help Desk Specialist

Location: Onsite - Glendale, CA (2 locations close in proximity)

Possible Hybrid: 2 days weekly remote once inserted into processes.

This is a Contract to Hire opportunity. After the 6 month contract, this professional will become a permanent full time employee of the client. 

The Help Desk Specialist will assist users in person, via phone, and through the use of Remote Support Software. This person will create and work Help Desk / Desktop Support tickets as well as escalate tickets to next level support when needed.

Required: 3+ years experience in a Desktop or Help Desk role.

Setting up, moving or decommissioning computers as well as shipping equipment to other locations.

Knowledge of the following technologies Desired:

  • Windows 10
  • Office 2013, 2019 and O365
  • Active Directory – reset passwords, enable or disable accounts, create new accounts
  • Citrix Cloud Desktops
  • RingCentral or other VOIP phone systems
  • Zoom, Teams, WebEx, and other video meeting software’s
  • Wyse Terminal and PC hardware
  • Equal Opportunity Employer/Veterans/Disabled

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