Job Description - (US) - Technical Trainer Associate in Houston
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(US) - Technical Trainer Associate

Ref: US_EN_6_983175_1424114

Posted on 05 January 2022
Job Location
Houston, Texas
Contract Type
Contract/Temporary
Category
Information Systems

Modis is seeking a Technical Trainer. This role is 100% remote.

Responsibilities

  • Migrate 1,500 Mobile Devices (iPhone and iPad) from Airwatch to Intune
  • Ensure all devices are properly supervised within Intune System
  • May require performing full device WIPE and re-installation of applications
  • Expected to meet defined Service Level Agreement (SLA) for number of devices to complete per day/week
  • Provide daily report to management on number of devices upgraded and/or pending
  • Create FAQ documents for support desk and for stakeholders on installation procedures and usage with Intune
  • Professionally interact with stakeholders assisting them with upgrades
  • Required  Skills

  • Strong technical skills on iPhone and iPad support
  • Experience with Mobile Applications for One Drive and MS Teams
  • Expertise using Version Enterprise Console
  • Support of Airwatch or Intune
  • Excellent communication, customer service, analytical, problem solving, and organizational skills. Ability to multitask
  • Knowledge of the appropriate operating environment, applications, and business software products.
  • Proficient in MS Office 365, especially Excel for daily reporting purposes
  • Excellent written and verbal communication skills and interacting with various teams and stakeholders
  • Laptop technical support a plus
  • Please apply to this remote Technical Trainer Job today.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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