Job Description - Field Service Engineer in Jacksonville
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Field Service Engineer

Ref: US_EN_6_914747_1334000

Posted on 05 May 2020
Job Location
Jacksonville, Florida
Contract Type
Permanent
Category
Information Systems
Salary
$45,000 - $55,000 / Year

We are hiring for a full time Field Service Engineer/Field IT Analyst. This is working for an industry leader in Jacksonville, servicing their internal personnel both in the corporate headquarters, and one main location in the field. 

Responsibilities

  • Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Virtual desktop troubleshooting for remote staff.
  • Perform laptop, desktop, printer and hardware setup and configurations
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works with Help Desk and Operations staff as a level 2 resource to determine and resolve problems received from clients.
  • Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. 
  • Trains and orients staff on use of hardware and software.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • Assesses functional needs to determine specifications for purchases.
  • Orders computer supplies.
  • Assists in maintaining LAN/WAN and telecom systems.
  • Job Requirements:

    Formal Education/Certifications

  • Undergraduate degree in a relevant field or CompTIA A+ Certification
  • Preferred – Microsoft Certified Desktop Technician certification
  • Desired - ITIL Foundations v3 certification
  • Knowledge & Experience

  • 1-3 years experience in desktop support
  • Extensive experience supporting end users in a geographically-disperse, Microsoft-centric client-server environment
  • Detailed knowledge of support-oriented tools and technologies, including incident/ticket management systems, remote support tools, and software deployment/distribution systems
  • Solid working knowledge of current IT technologies across a wide variety of areas.
  • Basic understanding of infrastructure technology including networking, desktop operating systems, network printers, and VoIP phones (Avaya preferred)
  • Knowledge and skills of Microsoft Windows 2010, Wi-Fi troubleshooting, Office 365 Suite, and basic networking
  • Apply

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