Ref: US_EN_6_914747_1083639

Posted on 15 November 2019
Job Location
Jacksonville, Florida
Contract Type
Information Systems
$18 - $22 / Hour

Provides the first line of technical support and problem resolution for technology products or applications.


  • Responding to inquiries and requests for assistance with organization's computer systems or PCs; resolving customer inquiries for one or more products or services.
  • Utilizing new utilities and tools to provide remote technical support services on desk-side equipment, for customers.
  • Maintaining written documentation on each call; escalating complex problems to the next level of support as required by documented procedures.
  • Monitoring telephone calls and e-mails to maintain quality services and track problems, to ensure their timely resolution.
  • The essential functions listed represent the major duties of this role, additional duties may be assigned.
  • Assist with account and application assistance, password resets, Citrix problems, etc.

Job Duties:

  • Must be able to bend and lift 50lbs or less, and requires moderate physical exertion
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
  • Proficient oral and written communication skills
  • Proficient interpersonal and organizational skills
  • Experience in an IT Helpdesk role or with computer hardware and software fundamentals
  • Must have prior Service Desk call center experience not Just desk side or migration experience


  • 1+ years of Professional experience in Help desk
  • IT/Technical knowledge

Training Shift: M-F, 8-4:30 (3-6 Months)

Regular Shift: After training you must be available to work 8 hours within a 6:30 AM - 9:00 PM EST time frame M-F. After 6 months you will be placed on rotational Saturday shifts and would work 1 Sat. shift every 2-3 months. They are closed on Sundays.


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