Job Description - MAC Support Specialist in Kansas City
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MAC Support Specialist

Ref: US_EN_6_914757_1337516

Posted on 14 May 2020
Job Location
Kansas City, Kansas
Contract Type
Contract to hire
Category
Information Systems

Modis has a client located in Kansas City, Kansas looking for a Mac Support Specialist. This individual must provide Second-level technical support of computer software and hardware products and services. This job provides a 40 hour work week and a true work/life balance.

Job Duties and Responsibilities:

  • Perform troubleshooting, repairs, and deployment of Windows 7 and 10 as well as some Apple products.
  • Perform troubleshooting on mobile devices, iPhone/iPad and Android.
  • Perform troubleshooting on Network Printer and Multifunctional Devices.
  • Perform troubleshooting on Microsoft Office Products.
  • Work daily with internal customers via phone, and email, with the occasional walk ups.
  • Education and Experience

  • Associate’s Degree in related field of study
  • 1+ year fo Mac expeirence
  • Bachelor’s Degree preferred
  • 3 years of experience in MS Windows environment handling Level 1 calls and some desktop and laptop break/fix support
  • Experience using and troubleshooting MS Office (O365) products
  • Experience using ticketing systems, ServiceNow preferred
  • Experience managing and troubleshooting Windows 7 and 10 workstations
  • If you or anyone you know is interested in this role please apply below contact Brooke Peterson at Brooke.Peterson@modis.com. 

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