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Network Analyst-NOC

Ref: US_EN_6_914797_1321398

Posted on 14 January 2020
Job Location
Little Rock, Arkansas
Contract Type
Permanent
Category
Information Systems

**Full time opportunity, however also open to contractors.

The successful candidate will serve as a technical and subject matter expert for the IP Operations Center (IPOC) which provides Tier-2 support for internal NOC verticals. The IP Operation Center (IPOC) provides 24x7x365 support for the Windstream Communications service provider data network. The network consists of routing and switching platforms from Juniper, Cisco, and Alcatel-Lucent devices as well as a variety of other data network equipment. Intermediate to advanced knowledge of data internet-networking in needed, particularly experience with IP Networks including: ISIS, BGP, MPLS, SD-WAN and the ability to learn new products and services.

The successful candidate should possess advanced troubleshooting knowledge of IP Networks and equipment to quickly repair / mitigate core outage conditions. The position requires strong written and verbal communication skills and the ability to drive issues to resolution. Technicians will interface via phone, video, chat, and ticketing systems with Windstream technicians, front-line technical reps, and Carrier technicians to resolve issues, mitigate outages, and ensure that all steps are professionally documented.

Work is performed in shifts within a 24x7 Network Operations Center environment. Candidates must be available to work ANY SHIFT, including nights, weekends, and holidays.

• Experience with routing and switching platforms from Juniper, Cisco, and Alcatel-Lucent devices as well as a variety of other data network equipment.

  • Intermediate to advanced knowledge of data internet-networking in needed, particularly experience with IP Networks including: ISIS, BGP, MPLS, SD-WAN and the ability to learn new products and services.
  • Possess advanced troubleshooting knowledge of IP Networks and equipment to quickly repair / mitigate core outage conditions.

Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 5+ years directly related to the job; or 8+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.

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