Job Description - Desktop Analyst in Los Angeles
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Desktop Analyst

Ref: US_EN_6_914737_1466085

Posted 5 days ago

At Modis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

Position: Desktop Analyst- ONSITE 3 DAYS PER WEEK

Type: Fulltime direct Hire

Salary: DOE

Location: Los Angeles - ONSITE 3 DAYS PER WEEK

Reports To: IT Director

Essential Duties & Responsibilities

A. Support Services:

  • Provide onsite and remote technical support to the firm's user community including, but not limited to, troubleshooting, installation, configuration and maintenance of firm approved applications, end user hardware, peripheral devices and other technologies.
  • Set-up audio-visual equipment; including audio and video teleconferences, PowerPoint presentations and web conferences.
  • Set up and configure firm approved mobile devices including iPhones and iPads.
  • Troubleshoot and update tickets escalated from first level Helpdesk in the firm approved ticketing system.
  • Troubleshoot and maintain the firm's printer assets while appropriately escalating to vendors when necessary.
  • Handle technical issues in a controlled manner while interfacing with the user community in high pressure situations. Utilize independent judgment and discretion in escalating issues to system engineers or other IT resources as well as informing supervisor and IT management as necessary.
  • Analyst will ensure that all assistance given is in compliance with department policies, procedures, and standards. He/She is responsible for informing their supervisor of any hardware, software, or practices which are non-compliant with firm or department policy.
  • Maintain repair area, equipment, and inventory in an organized and clean manner.
  • This employee may be exposed, expressly or accidentally, to confidential information. All information must be held as confidential unless otherwise indicated.
  • Qualifications

  • Minimum of two years providing technical support to end-users in a professional services environment. Law firm experience preferred.
  • Must be able to organize work according to priorities while balancing time constraints, interruptions and demanding end users.
  • Track all tasks and inform supervisor of any delays.
  • Follow up on all end-user requests (e.g. help-desk calls, escalation emails, computer installation/relocation, software installation, etc.) to ensure end-user satisfaction.
  • In-depth understanding of desktops, laptops, peripheral devices and configuration issues. Firm understanding of Windows 10 operating system.
  • Excellent knowledge of and ability to support a variety of software including Microsoft Office suite and legal-specific software.
  • Familiarity with Active Directory and networking concepts. Familiarity with mobile devices including iPhones and iPads.
  • Ability to independently learn new software applications and technologies quickly and thoroughly.
  • Ability to listen and communicate clearly and effectively while maintaining good working relationships with attorneys, co-workers and other support staff.
  • Must be able to communicate effectively with users in a non-technical fashion.
  • Must have the ability to read and understand technical manuals, journals, specifications, and procedures.
  • If interested, please send your resume directly to

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