Job Description - Real Time Analyst in Louisville
Return to jobs

Real Time Analyst

Ref: US_EN_6_913328_1340810

Posted on 15 June 2020
Job Location
Louisville, Kentucky
Contract Type
Contractor
Category
Health Care

Real Time Analyst

LONG TERM ASSIGNMENT WITH OPPORTUNITY TO BE EXTENDED BUT CANNOT BE GUARANTEED

Location: Louisville, KY

*THIS IS A WAH POSITION BUT MAY REQUIRE TO OCCASIONALLY TRAVEL ONSITE TO  CLIENT FACILITY ONCE THE CLIENT  FACILITY RE-OPENS

Schedule: Monday-Friday; 8am-5pm

The Real-Time Analyst will key daily requests, update schedules and respond to escalated issues and ad-hoc requests.  This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong analytic skills and a passion for improving consumer experiences using technology are essential.

Primary Responsibilities:

– Monitors site to ensure optimal staffing levels.

– Facilitates real-time discussions with necessary stakeholders.

Required Qualifications:

– Effective Communication skills

– Multi-tasker

– Ability to use Microsoft Office products effectively

Preferred Qualifications:

– Understanding of Call Center environments

– Previous Workforce Management experience

– Experience with Aspect Software

– Experience with Avaya CMS Software

– Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio and Outlook

Apply

Find your local office.

Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.

Locations