Job Description - Technical Support in Louisville
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Technical Support

Ref: US_EN_6_916320_1339012

Posted on 22 May 2020
Job Location
Louisville, Kentucky
Contract Type
Information Systems

Modis is hiring a Technical Support: Long Term Contract in Louisville for a 2nd Shift Position. 


Contract position for a Technical Support Center Technical Support resource, 2nd shift:

  • Has 1 – 3 years IT experience, experience with phone support, which includes; good soft phone skills, interpersonal and customer service skills.
  • Attendance is extremely important for this position. The successful candidate will be required to work 2nd shift which is Monday – Friday, 3pm - 11:30pm.
  • With assistance of senior personnel, will identify, diagnose and resolve incidents.
  • With assistance of senior personnel, coordinate restoration of services with other IT support personnel.
  • In addition to providing daily telephone technical support, the successful candidate must monitor databases, and server alerts, etc., by utilizing various monitoring tools (Site Scan, SCOM, and UC4, etc.).   With assistance of senior personnel, take corrective action to address alerts and resolve technical issues.
  • Skill Set Requirements and Capabilities:   

    To provide Troubleshooting Support candidates should have:

  • Basic understanding (1 - 3 years’ experience) of user accounts in Active Directory including Outlook e-mail, network resources, Active Directory Groups, and access to network shared folders.
  • Basic understanding (1 - 3 years’ experience) of Citrix VDI and Thin Clients
  • Basic understanding (1 – 3 years’ experience) utilizing XenMobile MDM tools to support Android and iOS devices. 
  • Basic understanding (1 - 3 years’ experience) using an incident tracking tool or Cherwell.  The successful candidate will record, maintain, and with assistance from senior personnel resolve client incidents according to IT service level agreement.
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