Job Description - Desktop/Device Support Tech level 1 REQ ID 16652716 in Mather
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Desktop/Device Support Tech level 1 REQ ID 16652716

Ref: US_EN_6_914735_1463520

Posted on 01 September 2022

Modis is actively looking for a Desktop Support Technician in Novato, CA.

Position Summary:

Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device-based software, peripherals, local area networks (LAN) and other peripheral equipment. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security.

Job Duties:

  • Troubleshooting for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.
  • Within general guidelines, manages priorities based upon severity, workflow, and time constraints.
  • Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the Sutter Health user community.
  • Works with other desktop support staff, network engineers, and system/program application personnel to resolve technical issues as required.
  • Formulates service support efforts based on customer schedule needs.
  • Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.
  • Maintains confidentiality of all data per customer policies. Hardware Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.
  • Assists with analyzing and defining specifications for user computer/mobile device requirements.
  • Configures and installs new hardware and upgrades to existing user system components.
  • Ensures proper configuration and performance of installed computer/mobile devices.
  • Coordinates installation of computer/mobile devices and peripherals with vendors.
  • Assists with the accuracy and integrity of the asset control process. Software Performs installation of approved software on computer/mobile devices, following the standard procedures.
  • Coordinates installation of computer/mobile device software with customers.
  • Configures and installs software upgrades/fixes or patches. System Maintenance
  • Assists with evaluation, analysis, and maintenance of computer/mobile devices to meet all enterprise technical and security standards.
  • Under direction and supervision, maintains the proper updates and OS patch configurations.
  • Requirements:

    0-2 Years Desktop Support experience

    Requisition Status:

    Pending

    Status Reason:

    Pending Sourcing

    Reason:

    Peak in Census

    Reason Detail:

    PCN081822d Workday approved Req. R-9042

    Manager:

    Department:

    IS : 12992 System Wide EHR Rover Implementation*Operating*470*256702*62600*0100** IS GL String

    Job Category:

    IS-IPC-IS

    Job Code:

    Desktop/Device Support Tech 1 - IS:Desktop/Device Support Tech 1 - IS

    Job Title:

    Desktop/Device Support Tech 1 - IS

    Keywords:

    Number of Positions:

    1

    Remaining Positions:

    1

    Duties:

    Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security.

    Skills:

    Troubleshooting Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces. • Within general guidelines, manages priorities based upon severity, workflow, and time constraints. • Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the Sutter Health user community. • Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required. • Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s). • Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed. • Formulates service support efforts based on customer schedule needs. • Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding. • Maintains confidentiality of all data per Sutter Health policies. Hardware Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces. • Assists with analyzing and defining specifications for user computer/mobile device requirements. • Configures and installs new hardware and upgrades to existing user system components. • Ensures proper configuration and performance of installed computer/mobile devices. • Coordinates installation of computer/mobile devices and peripherals with vendors. • Assists with the accuracy and integrity of the asset control process. Software Performs installation of approved software on computer/mobile devices, following the standard procedures. • Coordinates installation of computer/mobile device software with customers. • Configures and installs software upgrades/fixes or patches. System Maintenance • Assists with evaluation, analysis and maintenance of computer/mobile devices to meet Sutter Health's enterprise technical and security standards. • Under direction and supervision, maintains the proper updates and OS patch configurations.

    Education:

    .

    Languages:

    English

    Read

    Write

    Speak

    Skills and Experience

    Skills:

    Required

  • LAN
  • MAINTENANCE
  • MOBILE DEVICES
  • CUSTOMER RELATIONS
  • NETWORK CONNECTIVITY
  • Additional

  • PROBLEM RESOLUTION
  • TRAINING
  • WORKFLOW
  • Languages:

    English( Speak, Read, Write )

    Minimum Degree Required:

    Also Preferred:

    Location

    Client Location

    Country:

    United States

    State/Province:

    California

    City:

    Novato

    Address:

    101 Rowland Way, LOC_30025

    Postal Code:

    94945

    Work Location

    Same as Client Location

    Other Client Location

     

    Work Completed Offsite

     

    Schedule

    Start Date:

    09/05/2022

    Hours Per Week:

    40.00

    Est. End Date:

    12/31/2022

    Hours Per Day:

    8.00

    Schedule Notes:

    Days Per Week:

    5.00

    Financials

    Department:

    IS : 12992 System Wide EHR Rover Implementation*Operating*470*256702*62600*0100** IS GL String

    Rate Application:

    Per Hour

    Currency:

    USD

    Supplier FLSA Classification:

    N/A

    H-1B:

    No

    Sub-Contracted Worker:

    No

    Contact Information

    MSP Contact:

    Korn, Briana

    Additional Contact:

    MSP Phone:

    916-855-7591

    Additional Phone:

    HR Contact:

    Additional Email:

    Supplier Notes Contacts

    Edit

    Requisition Custom Fields

    HR Contact Name:

    Mask fit required?:

    No

    Will worker work in a healthcare setting or patient’s home?:

    Yes

    Potential for exposure to contaminated air/med supplies/equipment?:

    No

    Will worker have contact with blood or bodily fluid as a part of their job?:

    No

    Will this contractor manage people?:

    No

    Billing Engagement ID:

    TBD

    Target Bill Rate:

    28.64

    Remote Worker:

    No

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

    Apply

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