Job Description - HRSJP00004777 - Network Control - Contractor - L2 in Melbourne
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HRSJP00004777 - Network Control - Contractor - L2

Ref: US_EN_6_971578_1462673

Posted on 30 August 2022

Network Control L2

***Has to be able to obtain Public Trust Clearance prior to start 

• Perform root cause analysis to determine a plan of action for restoring customers services

  • Operate among a myriad of internal teammates and external telecommunication partners to follow through with operational processes and improve restoration times
  • Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
  • Document Trouble Tickets and Change Requests of all related activities
  • This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs. Workday schedule flexibility is required. This position is not eligible for remote work due to secure network access requirements.
  • Support short-term emergency evacuation to local or remote backup facilities.


  • Bachelors degree in Telecommunications, Engineering, Networking, Information Technology or related field with 2 to 4 years of prior related experience or 2 years post-Secondary/ Associates Degree with a minimum of 4 years of prior related experience.
  • 2 years experience with domain knowledge of L1 through L4 of the OSI Model.
  • 2 years experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
  • 1 years experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
  • 1 years experience with Change Management practices.

Additional Knowledge, Skills, and Abilities considered::

  • Experience working with Long Term Evolution (LTE) and VPN technologies.
  • Experience with call center phone systems and ability to work in a fast-paced environment.
  • Prior experience in maintaining high service levels in a demanding customer support services environment.
  • CCENT, CCNA, CCNP and/or ITIL certifications.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records

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