Akkodis is seeking a IT Services Specialist for a position with a client located in Menlo Park, CA. This person will provide hands-on desk side support assistance and be responsible for Mac and Windows computing devices through all phases in the hardware and software lifecycle (e.g., deployment, operations/support and retirement of devices), including usage of Jamf and Microsoft Intune Autopilot.
Pay/Salary Range: $28.00/hr - $32.05/hr
Responsibilities:
- Tier 2 technical escalation point for the Global IT Service Desk team for issues that cannot be resolved via phone or remote access.
- Perform installations, maintenance and repair work on production client computing hardware or software that supports the business.
- Manage work requests via ServiceNow ticketing system and create documentation for support processes and workflow.
- Investigate and recommend hardware & software solutions & upgrades based on evolving business requirements.
- Enforce corporate security standards for the desktop computing environment.
- Strong Audio/Video Conference support skills, preferably with Zoom and Zoom rooms.
Qualifications/Skills Required and Preferred:
- 2-3 years of experience in IT Support in a professional environment, configuring and repairing computer hardware, printers, software, network connectivity and operating systems.
- Extensive technical knowledge of Mac OS and Windows OS.
- Experience with Jamf and Microsoft Intune Autopilot a plus.
- Experience with Zoom and Zoom rooms.
If you are interested in this IT Services Specialist job in Menlo Park, CA then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Austin Weiss at austin.weiss@akkodisgroup.com.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records