Job Description - Fiber Change Management Analyst in Miami
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Fiber Change Management Analyst

Ref: US_EN_6_971575_1477086

Posted 3 days ago

A Fiber Change Management Analyst opportunity is now available courtesy of Modis!

Assignment Location: Looking for candidates in Rochester, NY - Westborough, MA - Edison, NJ - Melville, NY - Miami, FL. Must be able to work in office on hybrid schedule.


Maintenance Coordination- Internal and Vendor Maintenance Management. MOP Assessment. Maintenance Event Approval. Impact Analysis- Circuit Impact Research, Assessment, and Validation. Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution. Internal, Vendor and Customer Scheduling & Coordination. Research customer Information to ensure each customer is properly notified. Proactive Customer Communication & Notifications.


  • CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
  • Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity.
  • Serve as the primary point of contact for all Change Management SA inquiries. Various Record Validation Projects.


Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.3-5 years telecommunications experience required. Good judgment, concentration, and decision-making skills. Display good customer service techniques with a strong commitment to Customer Care, as the customers advocate. Extreme attention to detail. Good organizational skills. Ability to multitask. Must possess a positive attitude. Cross functional team player.


  • Two (2) to four (4) years related Service Provider experience highly preferred or similar field.
  • Knowledge of Cisco routers and switches Cisco ONSLucent DMXJuniper MX and EX series.
  • Familiarity with MRV and experience with BGP, IPv6, and or JUNOS a plus.
  • Solid experience with standard MS Office Product Set.
  • NMS alarm monitoring.
  • Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience is a need in this role.
  • Knowledge of Nortel 6500/5200Lambda Unite, Infinera.


High school diploma or equivalent.

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