Job Description - Operational and Support Analyst in Minneapolis
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Operational and Support Analyst

Ref: US_EN_6_971575_1461155

Posted 5 days ago

Title: Operational and Support Analyst 

Location: Minneapolis, MN (on-site)

Contract Length: 1 year

Pay: $20-23/hr

Qualifications:

  • Help/desk support preferred
  • Knowledge of printer support and troubleshooting
  • MS Office experience
  • Responsibilities:

  • Replaces device supplies and clear paper jams as needed.
  • Respond to calls that printer is not functioning and be able to engage HP break/fix support for repairs.
  • Assist customer with use of HP devices and maintain high levels of customer satisfaction, reporting any occurrences of customer dissatisfaction to the ADM.
  • Performs copy orders and distribution services.
  • Provide end-user basic function training as required
  • Use of web-based software to manage the fleet: Proactive monitoring of WJA, updating MPA maps with moves, adds, changes, enter trouble tickets into customer supplied ticket system.
  • Use of software (e.g., Word, Excel) to track usage/activities at customer location(s)
  • Working with 3rd party vendors on status of equipment for which they are responsible
  • Individuals must have the aptitude and physical capabilities to meet MPS deliverables. Able to lift 50 pounds ( As suggested by OSHA and the local National Institute for Occupational Safety and Health) and withstand frequent walking within a campus.
  • Manage print queues through servers and appliances
  • Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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