Job Description - Bilingual Customer Service Rep in Miramar
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Bilingual Customer Service Rep

Ref: US_EN_6_913328_1341248

Posted on 16 June 2020
Job Location
Miramar, Florida
Contract Type
Contractor
Category
Health Care

Bilingual Customer Service Representative

The Bilingual CSR represents the company by addressing incoming telephone, digital, or written inquiries. The Bilingual CSR performs basic administrative, clerical, operational, customer support, and computational tasks. Typically works on routine and patterned assignments.

Responsibilities:

  • The Bilingual CSR addresses customer needs which may include complex benefit questions, resolving issues, and educating members.
  • Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
  • Escalates unresolved and pending customer grievances.
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
  • Required Qualifications:

  • 2 years of customer service experience
  • *Fluency in Spanish required*
  • High School Diploma or equivalent
  • Strong customer service orientation
  • Strong attention to detail
  • Strong typing and computer navigation skills
  • Previous inbound call center or related customer service experience
  • Capacity to multi-task, including use of multiple computer applications simultaneously
  • Effective verbal and listening communication skills
  • MUST SPEAK, READ AND WRITE FLUENTLY IN BOTH LANGUAGES (SPANISH and ENGLISH)
  • INTERVIEW: PHONE INTERVIEWS WILL BE CONDUCTED FOLLOWED BY REQUIRED LANGUAGE TEST ON SITE.

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