Job Description - Technical Voice Engineer in Overland Park
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Technical Voice Engineer

Ref: US_EN_6_914757_1425094

Posted on 07 January 2022
Job Location
Overland Park, Kansas
Contract Type

Looking for a contract Avaya Engineer. 12+ month. Preferred to be local to the KC area. Will be remote until further notice. Client is not willing to sponsor at this time.


  • Experience with Avaya on premise PBX, cloud, and CMS voice systems.
  • Experience with Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP)
  • Works with management, vendors, and customers to plan for, design, order and coordinate the implementation of communication systems and services.
  • PM skills and has responsibility for all aspects of project management.
  • Manage high severity issues, complex problems, and outages in a timely manner using knowledge with assistance from vendors and in-house resources as needed.
  • Provides input and recommendations to management for identifying and prioritizing tasks and identifying objectives for project management.
  • Serves as expert technical resource to user community; knows technical details and provides information to appropriate resources on complex issues.
  • Demonstrates expert understanding when communicates and coordinates changes to the environment utilizing effective change management practices.
  • Provides support for deployed technologies, systems, and processes according to established procedures and industry best practices.
  • In-Depth experience of Avaya IP telephony and VOIP terminologies technologies like H.323, SIP, and SBCs
  • Have good understanding of call flows, routing, and porting.
  • Perform support on Avaya ACD and CMS.
  • Preferred:

    • Bachelor’s degree

    • 2+ years of experience in Avaya telecommunication’s role

    • Experience in supporting a large telecommunications infrastructure

    If you or anyone else you know is interested please reach out to Brooke Peterson directly or apply below.

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