Job Description - IT Supervisor in Palo Alto
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IT Supervisor

Ref: US_EN_6_914737_1458582

Posted on 29 July 2022

At Modis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

  • Position: IT Supervisor
  • Type: Full-time (This role is not open for H1/OPT/CPT Visa candidates)
  • Salary: DOE
  • Location: Palo Alto, CA (Hybrid)
  • We have an opening for an IT Supervisor in our Palo Alto office.

    The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes.

    In this capacity, the IT Supervisor will:

  • Supervise team responsible for IT support services; supervise work schedules and priorities, and participate in performance management;
  • Supervise the IT Service process to ensure timely and high-quality service delivery, IT reporting systems usage compliance, and documentation and procedures are aligned with solutions provided;
  • Supervise the local implementation of Firmwide IT projects, initiatives and related deployments, and special projects as assigned by the IT Regional Manager or Director of IT Service;
  • Coordinate with other IT teams (Network Operations, Support Center, Desktop Team) on timely escalation and closure of user support hardware and software issued;
  • Provide guidance to the IT Service team to analyze, understand, and resolve technically complex issues through high-level in-depth research and analysis to high-level remediation of all incidents; and resolves technical issues;
  • Work overtime as required, in particular at month-end and year-end; and
  • Handle additional related projects as assigned.
  • Qualifications:

  • Bachelor’s Degree (preferred) or equivalent experience;
  • Microsoft Certification (preferred);
  • At least 8 years of experience providing direct support to customers in the areas of software and hardware;
  • At least 8 years of experience in LN< wan and network systems support;
  • At least 8 years of experience configuring, installing and maintaining client PC operating systems and related devices;
  • At least 7 years of professional services or law firm experience (preferred);
  • At least 3 years of IT supervisory experience (preferred);
  • Advanced to expert proficiency in Microsoft Operating Systems, including installation and configuration processes;
  • Advanced to expert proficiency in Microsoft Office Suite;
  • Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
  • Advanced to expert in wireless PDA technologies (iOS);
  • Advanced to expert proficiency of customer service principles and practices;
  • Advanced proficiency in networking technologies, cabling topologies and related applications;
  • Advanced proficiency of practice/litigation support applications;
  • Advanced proficiency of Inter/Intra/Extranet technologies;
  • Advanced proficiency in Document Management System (WorkSite);
  • Knowledge of desktop imaging tools and updating processes (SCCM);
  • Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and workstation remote control;
  • At least 5 years of technical experience providing technical support for Microsoft Windows Operating based desktop and laptop systems (preferred);
  • At least 3 years of working in a supervisory technical customer service role within a hierarchical IT environment; and
  • Strong written and verbal communication skills.
  • Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

    Interested candidates, please send your resume to

    This role is not open for H1/OPT/CPT Visa candidates.

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

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