Return to jobs

Systems Analyst - Plymouth MN - Exciting Opportunity!

Ref: US_EN_6_971583_1319777

Posted on 14 January 2020
Job Location
Plymouth, Minnesota
Contract Type
Contractor
Category
Information Systems

Modis is seeking a Systems Analyst for a 6 month contract role with a client located in Plymouth, MN.

Skills Needed:

IDEAL BACKGROUND: The ideal candidate should have a background in call centers and specifically coordinating large move/add/change activities. Gathering requirements, ensuring our team and the admin team have the correct information to successfully execute – essentially a resource to operate as a go between with RTE and our team. Obviously any prior experience or familiarity with our specific products would be beneficial, but not necessarily required.

TOP REQUIREMENTS: 5 years systems analyst experience.

*** What experience will set candidates apart from one another? Specific call center experience with Qfiniti, Nice Engage, Nexidia, Nice IEX, Nice NPM, Verint KC.

Is this person a sole contributor or part of a team? sole contributor

If so, please describe the team? (Name of team, size of team, etc.)

What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis). Working with the adjunct teams supporting the Omni migration (Call Recording, Analytics, Workforce Management). Helping to set up and troubleshoot users on various platforms.

What software tools/skills are needed to perform these daily responsibilities? Troubleshooting skills, scripting skills, database skills.

What skills/attributes are a must have? 5-7 years system analysis experience

What skills/attributes are nice to have? Specific experience with Qfiniti, Nice Engage, Nexidia, Nice IEX, Nice NPM, Verint KC.

If you are interested in this opportunity please send an updated resume to brenna.finnegan@modis.com.

Apply

Find your local office.

Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.

Locations