Modis is seeking a Systems Analyst for a 6 month contract role with a client located in Plymouth, MN.
IDEAL BACKGROUND: The ideal candidate should have a background in call centers and specifically coordinating large move/add/change activities. Gathering requirements, ensuring our team and the admin team have the correct information to successfully execute – essentially a resource to operate as a go between with RTE and our team. Obviously any prior experience or familiarity with our specific products would be beneficial, but not necessarily required.
TOP REQUIREMENTS: 5 years systems analyst experience.
*** What experience will set candidates apart from one another? Specific call center experience with Qfiniti, Nice Engage, Nexidia, Nice IEX, Nice NPM, Verint KC.
Is this person a sole contributor or part of a team? sole contributor
If so, please describe the team? (Name of team, size of team, etc.)
What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis). Working with the adjunct teams supporting the Omni migration (Call Recording, Analytics, Workforce Management). Helping to set up and troubleshoot users on various platforms.
What software tools/skills are needed to perform these daily responsibilities? Troubleshooting skills, scripting skills, database skills.
What skills/attributes are a must have? 5-7 years system analysis experience
What skills/attributes are nice to have? Specific experience with Qfiniti, Nice Engage, Nexidia, Nice IEX, Nice NPM, Verint KC.
If you are interested in this opportunity please send an updated resume to email@example.com.