Job Description - Contact Center Support Analyst in Pontiac
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Contact Center Support Analyst

Ref: US_EN_6_971578_1422738

Posted 6 days ago
Job Location
Pontiac, Michigan
Contract Type
Contract/Temporary
Category
Accounting / Human Resources

Job Title: Contact Center Support Analyst – REMOTE POSITION

Shift: 2:30pm- 11:00pm EST

*Must be flexible to work any day of the year*

Role Overview:

Modis is looking to hire a Contact Center Support Analyst for our Fortune 500 company client. In this role, you will be responsible for extracting, transforming, reporting, and visualizing data for charging stations. As an Analyst, you will review data to assist in identifying trends and recommend solutions that enable the organization to achieve its goals. Position comes with great benefits!

Role Description:

  • Analyze case escalations to determine faults, trends and suggest solutions
  • Thoroughly identify, research, understand and communicate customer concerns
  • Ensure content of oral and written communication meets the needs of the target audience
  • Build and foster relationships with partners
  • Engage leaders and partners when presenting escalations and/or solutions
  • Work independently and as a team to manage workload
  • What you’ll need to be successful in this role:

  • Microsoft Office – Emphasis on Excel (specifically making pivot tables and v-lookup function)
  • Exceptional analytical skills with the ability to identify and report on trends
  • Ability to work in a fast-paced, extremely customer-focused multi-channel contact center
  • Ability to work independently and efficiently, yet be a team player
  • Familiar with the use of technology, as well as ability to learn new technology
  • Strong understanding and/or willingness to learn about electric vehicles of the EV charging industry
  • Meet or exceed defined KPIs and objectives
  • Please send your resumes to Connor.Graham@modis.com

    Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit?https://www.modis.com/en-us/candidate-privacy/? The Company will consider qualified applicants with arrest and conviction records.  

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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