Job Description - IT Help Desk Agent in Portsmouth
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IT Help Desk Agent

Ref: US_EN_6_971601_1519536

Posted on 14 November 2023
$17 - $20

Akkodis is seeking a talented IT Help Desk Agent to join our team located in Portsmouth, NH. As an IT Help Desk Agent, you will be employed by Akkodis and work on-site with our client to provide technology-related support to their employees. If you are passionate about delivering excellent customer service and have strong technical skills, we encourage you to apply for this rewarding career opportunity. Responsibilities:

  • Act as the primary point of contact via telephone, email, or web for resolving technology-related issues

  • Document customer requests in the incident tracking system

  • Support network and email connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations

  • Interact with customers and peers to diagnose and resolve problems

  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems

  • Support features, functionality, and usage of specific applications

  • Provide Level 1 technical support of low to medium complexity

  • Provide input and update the technical knowledgebase as necessary

  • Adhere to established policies and procedures while making sound business decisions under direction by following documented procedures

  • Report problems with procedures and make suggestions for improvements

  • Perform related duties as assigned or requested.


  • Strong customer service skills both on the phone and in person

  • Basic understanding of Internet and email protocols

  • PC troubleshooting experience including hardware repairs

The ideal candidate should have strong interpersonal skills along with fundamental IT knowledge. They must possess excellent communication skills both verbal and written. The candidate should be enthusiastic about learning new technologies in a fast-paced environment. Reliability & flexibility are extremely important as well as attention to detail when following policies & procedures.

Pay Details: $17.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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