Job Description - Vehicle Damage Repair Specialist in Reston
Return to jobs

Vehicle Damage Repair Specialist

Ref: US_EN_6_971597_1510346

Posted on 28 August 2023
$33 - $33

Vehicle Damage Repair Specialist

Role Summary:

  • Audit estimates for accuracy, process, and fairness of charges - negotiate claims as needed to provide the most cost effective repair
  • Review and confirm estimated repairs from independent body repair facilities
  • Facilitate removal of bottlenecks and identify parties that can support the progress of repair process in support of reducing total repair time
  • Facilitate strong working relationships with collision repair facilities to ensure quality and timeliness of repairs
  • Escalate and source backordered parts indicated by claims management vendor
  • Work with claims management vendor to ensure timely approval of repair and accurate documentation and reporting
  • Tracking and expediting repairs in process
  • Communicate repair status to constituents

Role Responsibilities:

Damage Repair Management 80%

  • Function as SME for transportation related collision repair processes
  • Communicate with repair shops to ensure proper process and policy adherence and knowledge
  • Liaise with company parts logistics sourcing to ensure backorder parts are correct and expedited
  • Develop strategies to enable and enhance collision repair network and liaise with the brands collision program managers to leverage opportunities for improved service
  • Ensure that body repair vendors are providing the most timely repair and return of company vehicles as possible
  • Conduct monthly review of transportation damage reporting with process partners and leadership
  • Implement corrective actions on issues failing to meet established process & procedural levels of performance

Analytics and Process Improvement 20%

  • Analyze processes and methods in order to identify areas for optimization of total repair time
  • Collaborate with internal and external process partners to provide cost, time and performance transparency



  • Vehicle Logistics
  • Brand and Distribution
  • Region Sales Distribution Managers
  • Insurance and risk management


  • Independent body repair facilities

Years of Relevant Experience

4 - 7 years of professional work experience in related field.



  • I-Car trained and certified Pl1, PL2 & PL3


  • Bachelors degree in Business Administration or related field



  • Communication skills
  • Problem solving skills
  • Influencing and negotiation skills
  • Conceptual thinking skills
  • Integration - joining people, processes or systems
  • Resource management
  • Analytical skills
  • Computer savvy
  • Strategic decision making
  • Ability to communicate cross-functionally to achieve desired results


  • Insurance damage and repair claims adjustment and estimating
  • Collision repair center production scheduling
  • Parts procurement and expediting
  • Collision repair expediting
  • Knowledge of AIAG quality standards


  • Experience with estimating software (Audatex, CCC1, Mitchell, etc.)
  • Experience with third-party claims validation and management

Pay Rate: $33.42

Location - Herndon, VA

Worker Type - Fixed Weekly

Enhanced PTO/Holidays 

Pay Details: $33.00 to $33.42 PER HOUR

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records

Remote Jobs

Find your local office.

Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.