Vehicle Damage Repair Specialist

Vehicle Damage Repair Specialist

Role Summary:

• Audit estimates for accuracy, process, and fairness of charges - negotiate claims as needed to provide the most cost effective repair
• Review and confirm estimated repairs from independent body repair facilities
• Facilitate removal of bottlenecks and identify parties that can support the progress of repair process in support of reducing total repair time
• Facilitate strong working relationships with collision repair facilities to ensure quality and timeliness of repairs
• Escalate and source backordered parts indicated by claims management vendor
• Work with claims management vendor to ensure timely approval of repair and accurate documentation and reporting
• Tracking and expediting repairs in process
• Communicate repair status to constituents

Role Responsibilities:

Damage Repair Management 80%

• Function as SME for transportation related collision repair processes
• Communicate with repair shops to ensure proper process and policy adherence and knowledge
• Liaise with company parts logistics sourcing to ensure backorder parts are correct and expedited
• Develop strategies to enable and enhance collision repair network and liaise with the brands collision program managers to leverage opportunities for improved service
• Ensure that body repair vendors are providing the most timely repair and return of company vehicles as possible
• Conduct monthly review of transportation damage reporting with process partners and leadership
• Implement corrective actions on issues failing to meet established process & procedural levels of performance

Analytics and Process Improvement 20%

• Analyze processes and methods in order to identify areas for optimization of total repair time
• Collaborate with internal and external process partners to provide cost, time and performance transparency

Customers

Internal

• Vehicle Logistics
• Brand and Distribution
• Region Sales Distribution Managers
• Insurance and risk management

External

• Independent body repair facilities

Years of Relevant Experience

4 - 7 years of professional work experience in related field.

Education

Required

• I-Car trained and certified Pl1, PL2 & PL3

Desired

• Bachelors degree in Business Administration or related field

Skills:

General

• Communication skills
• Problem solving skills
• Influencing and negotiation skills
• Conceptual thinking skills
• Integration - joining people, processes or systems
• Resource management
• Analytical skills
• Computer savvy
• Strategic decision making
• Ability to communicate cross-functionally to achieve desired results

Required

• Insurance damage and repair claims adjustment and estimating
• Collision repair center production scheduling
• Parts procurement and expediting
• Collision repair expediting
• Knowledge of AIAG quality standards

Desired

• Experience with estimating software (Audatex, CCC1, Mitchell, etc.)
• Experience with third-party claims validation and management

Pay Rate: $33.42

Location - Herndon, VA

Worker Type - Fixed Weekly

Enhanced PTO/Holidays 

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records