Help Desk Engineer Job in Rochester, NY:

Contract to Hire

As a member of the Help Desk Team, you will provide 1^st and 2^nd level support for the customers to internal corporate users.

Responsibilities of the Help Desk Engineer Job in Rochester, NY:

Provide support to corporate stakeholders in a Help Desk capacity

Respond and manage to tickets in ServiceNOW portal.

Assist with application and hardware questions, providing support for over 600 applications.

Responsible for clearly documenting issues called into the Help Desk, steps taken and resolution if possible.

Attempt first call resolution when possilbe

Flexible to work varied shifts to provide support to the team, based upon business needs.

Desired Qualifications of the Help Desk Engineer Job in Rochester, NY:

Associate’s degree in related technical discipline, or equivalent combination of education and experience.

PC and Windows expertise, particularly Microsoft Office suite of products.

Basic understanding of LAN/WAN technologies.

Exceptional customer service skills, including outstanding oral and written communications and troubleshooting skills.

Advanced problem-solving abilities.

Previous Help Desk or call center experience preferred.

Mac OS knowledge a plus but not required.

For more information or to be considered for the Help Desk Engineer Job in Rochester, NY please contact Thomas McCarthy at Thomas.Mccarthy@modis.com

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records

Apply

Locations

Find your local office.

Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.

Locations