Job Description - Help Desk Specialist in Rochester
Return to jobs

Help Desk Specialist

Ref: US_EN_6_916327_1508566

Posted yesterday
$35,000 - $44,000

Help Desk Engineer Job in Rochester, NY:

Direct Hire

Salary Range: $35,000 - $44,000

The Help Desk Engineer will support corporate employees in a variety of areas including hardware, software, network connectivity.

Responsibilities of the Help Desk Engineer Job in Rochester, NY:

·         Provide level 1 and 2 computer support for desktops, laptops, tablets, mobile devices, and their respective software.

·         Resolve and coordinate the solution to computer hardware, software, internet, and web-based application issues.

·         Build and maintain imaging deployments for computers with agency approved software.

·         Work with infrastructure team to help organize and maintain device inventory and hardware lifecycle.

·         Coordinate vendors to establish new services or resolve issues.

·         Mobile device administration (laptops, Chromebooks, tablets, smart phones.)

·         Provide printer and copier support and maintenance.

·         Utilize help desk ticketing system.

·         Provide remote, in-person and off-site support, with provided tools, as needed.

·         Follow up with end-user to ensure resolution.

·         Support Help Desk Technician as needed.

Qualifications of the Help Desk Engineer Job in Rochester, NY:

·         Associates Degree or equivalent experience in an IT-related field.

·         1-3 years’ experience providing Windows desktop support.

·         Experience with remote support tools.

·         1-3 years’ experience in Microsoft Office/O365 products.

·         Experience with Active Directory.

·         Reliable and organized.

·         Ability to work well in a team environment.

·         Excellent customer service skills.

·         Valid driver’s license that meets Company's motor vehicle standards.

·         Physical ability to lift up to 30 pounds.

For more information or to be considered for the Help Desk Engineer Job in Rochester, NY please contact Thomas McCarthy at

Benefit offerings include:

·         Medical Insurance

·         Dental Insurance

·         Vision Insurance

·         Domestic Partner Benefits

·         Health Savings Account

·         Flexible Spending Account

·         Short Term & Long Term Disability Insurance

·         Life and AD&D Insurance

·         401(k) Profit Sharing Plan 

·         Paid Vacation

·         Paid Holidays

·         Sick Time

·         Personal Time

·         Parental Leave

Pay Details: $35,000.00 to $44,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

Find your local office.

Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.