Job Description - Help Desk Technician Job in Rochester, NY in Rochester
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Help Desk Technician Job in Rochester, NY

Ref: US_EN_6_916327_1447876

Posted 6 days ago

Help Desk Technician Job in Rochester, NY:

Direct hire

Hybrid onsite / remote

Please no 3rd party or c2c candidates

MODIS is currently seeking candidates for a Help Desk Technician role. You will support employees with a variety of computer hardware and software needs. If you have a desire to provide outstanding customer service to assist people with their technology needs, this is the job for you!

Responsibilities of the Help Desk Technician Job in Rochester, NY:

Provide computer support for desktops, laptops, tablets, mobile devices, and their respective software.

Resolve and/or coordinate solutions to computer hardware, software, internet, and web-based application issues.

Ensure computer imaging has Agency approved software and services and build integrity.

Work with hardware vendors to resolve issues and/or perform minor hardware repairs.

Mobile device setup (laptops, Chromebooks, tablets, smart phones.)

Provide printer and copier support.

Utilize help desk ticketing system.

Provide remote and in-person support, with provided tools, as needed.

Follow up with end-user to ensure resolution.

Qualifications of the Help Desk Technician Job in Rochester, NY:

Associates Degree or equivalent experience in an IT-related field

Experience providing Windows desktop support

Experience with remote support tools

Proficient in Microsoft Office/O365 products

Experience with Active Directory

Reliable and organized

Ability to work well in a team environment

Excellent customer service skills

Valid driver’s license that meets motor vehicle standards

Physical ability to lift up to 30 pounds

For more information or to be considered for the Help Desk Technician Job in Rochester, NY please contact Thomas McCarthy at

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records


Find your local office.

Modis has over 100 offices in the United States, Canada and Europe. With both industry and location-specific expertise, our people know their area and their labor market and can find the right position for you.