Job Description - IT Support Technician in Rochester
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IT Support Technician

Ref: US_EN_6_916327_1472555

Posted today

We are recruiting for an IT SUPPORT TECHNICIAN

JOB Summary

Primary Responsibilities

  • Install, configure and maintain Windows corporate devices and peripherals, including off-hours support, as necessary
  • Provide direct end-user support.  Ensure that all calls and trouble tickets are entered and managed in ticket tracking software in a timely manner
  • Keep customers informed on request status and progress
  • Troubleshoot incidents including but not limited to Desktop, Application, Network and Telecom
  • Identify reoccurring incidents and escalate as appropriate
  • Work on special projects, as needed
  • Prepare in advance for new releases and rollouts to anticipate customer inquiries
  • Write technical training and usage documentation for user and/or team use
  • Research questions and issues of open incidents
  • Provide management information and recommendations for service improvements
  • Submit new solutions of resolved incidents to knowledge database
  • Other duties as assigned
  • Position Qualifications

  • Two or more (2+) years’ experience in a direct customer support role
  • One or more (1+) years working in the Information Technology industry, including responsibilities for supporting Windows workstations in a corporate network environment required
  • One or more (1+) years performing user account management responsibilities within a Windows Active Directory based network preferred
  • Good problem analysis/troubleshooting skills required
  • A+ and/or Network+ certification preferred
  • Knowledge of ITIL processes preferred
  • Knowledge of SMS/SCCM and Active Directory preferred
  • Background in Dell PCs preferred
  • Ability to work independently with minimal supervision
  • Willingness to travel as needed
  • If you are interested in this position, please contact Mike Keegan with Modis at 585-465-1236 and/or send Mike your resume at:


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