Job Description - IT Technical Support Jobin Rochester, NY: in Rochester
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IT Technical Support Jobin Rochester, NY:

Ref: US_EN_6_916327_1452759

Posted 2 days ago

IT Technical Support Jobin Rochester, NY:

To be successful in this role, candidate needs to be an excellent communicator who enjoys helping people and is friendly and patient on the telephone. An ability to resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

Desired Skills of the IT Technical Support Jobin Rochester, NY:

Technical Skills

  • Familiarity with email, electronic calendars, and mobile devices
  • Knowledge of MS Office 10 and 16
  • Manage inbound calls in an efficient manner
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Strong listening skills to hear what the client is saying and to understand their issue
  • Ask clarifying questions to try and get to the root of the issue
  • Tests resolution with client to verify its fixed
  • Desired Work Experience of the IT Technical Support Jobin Rochester, NY:

  • Call Center experience, or experience helping people over the phone
  • General IT experience
  • Experience with ticketing software
  • For more information or to be considered for the IT Technical Support Jobin Rochester, NY please contact Thomas McCarthy at

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