Job Description - Service Administration Manager in Rolling Meadows
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Service Administration Manager

Ref: US_EN_6_914752_1456088

Posted on 20 July 2022

Service Administration Manager  

Location: Rolling Meadows, IL (100% Onsite) Employment Type: Direct Hire Hours: Monday through Friday, 8:00am–5:00pm CST Salary: $50,000 - $70,000  

 

World market and technology leader in the field of cooking appliances for commercial kitchens is looking for a Service Administration Manager to join their dynamic team

KEY RESPONSIBILITIES: 

  • Responsible for correct credit and debit management towards Service Partners and end customers
  • Responsible for dispatching installation, warranty and end customer invoice work orders to service partners.
  • Work closely with the Customer Success Manager, and external Contact Center to provide maximum customer benefit.
  • Responsible for rate/discount management and upkeep of RSP data in SAP/Salesforce, contract management and onboarding of new service partners.
  • Key User in SAP/Salesforce and customer portals (i.e. ServiceChannel, Corrigo Pro, etc).
  • Management of training equipment, training lodging and communication with training attendees 
  • QUALIFICATIONS:

  • 5+ years in service administration
  • 2+ years of supervisor or team lead experience
  • Working knowledge of office automation tools such as E-mail, MS Office, Windows
  • Strong knowledge in Excel
  • Strong knowledge in Salesforce
  • Strong knowledge in SAP
  • Basic knowledge in common service management systems, i.e. Corrigo, ServiceChannel preferred
  • Education: High school degree or higher
  • Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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