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DCS Customer Service Clerk

Ref: US_EN_6_983170_1084921

Posted 7 days ago
Job Location
Saint Paul, Minnesota
Contract Type
Administrative / Clerical

A Fortune 200 company is seeking experienced Customer Service Clerks to join their team in St. Paul, MN! If you have 1-2 years of experience working in customer service or in an administrative role then please consider joining our team. We would be happy to have you!

Job Details:

Title: Customer Service Clerk

Location: St. Paul, MN

Hours: Mon-Fri 8:00am-5:00pm

Duration: 6-month contract

Pay: $17.00/hour


  • Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks
  • Researches various document related questions for Document Custody Services clients to ensure the quality of the collateral review and compliance with custodial agreements
  • Lead assigned projects, identify potential issues, problem solve, and know when to escalate
  • Reviews mortgage documents, e.g.  mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR
  • Data entry, generate reports, and deliver to customer
  • Labeling files, organizing carts, sorting/ filing documents, and completing inventories
  • Operating internal programs for research and activity movements of files and/or documents
  • Communicate with various levels of staff in all areas of the office to promote collaboration
  • Meet deadlines and daily production requirements

Basic Qualifications:

  • College degree or equivalent work experience in financial industry
  • Ability to push, pull, and/or lift 20-30lbs, sitting for long periods (75-100% of working day), able to bend or squat
  • Solid and proven customer service skills, including written and verbal (phone or in-person)
  • Strong attention to detail, ability to meet deadlines, adapt to new processes, take direction, work independently but work with leadership and peers
  • Capacity to complete repetitive tasks daily and meet production goals, including deadlines
  • Intermediate to Advanced knowledge of Microsoft applications, including Outlook and Excel (vLookups, Pivot Tables, Charts, etc.)
  • Familiarity with mortgage documents preferred
  • Experience with Microsoft Applications, including Microsoft Outlook and Excel, SOR application – emBTRUST experience a benefit

If you are interested in learning more about our company and this Customer Service Clerk job, then please apply today!!


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