Purpose of the Position:
The Process Automation Engineer II will design, build, and deploy end-to-end business automations. This role creates efficiencies thru technology for banking processes, digitizing paper, and integrating disparate systems to enhance back-office operations. The Process Automation Engineer II must be able to synthesize and simplify complex processes and analytical findings, develop recommendations for improvements, translate recommendations into workflow designs, and assist senior leaders and stakeholders through the delivery and change management life cycle.
Key Accountabilities:
Facilitate the design and build of workflow solutions
Work closely with line of business units to identify and implement process improvements
Lead process improvement and workflow automation initiatives
Oversee the solution deployment process
Assists with change management and implementation of process improvements and workflow solutions
Perform troubleshooting for workflows and automations
Provide end user documentation/education to IT Operations and Talent Management
Develop operations support manual(s) and provides system support
Competencies and Skills:
Experience working with integration methods using APIs and webhooks
Ability to reduce complex issues/problems into clear directions and presentation
Ability to operate with confidence in front of an executive team
Strong understanding of workflow scenarios and translate them into technical specifications
Communication skills - able to communicate in a clear, articulate, and professional manner via written and oral.
Collaborative - demonstrated ability to work with and function as part of a team to deliver quality projects on time and on budget.
Interpersonal and Customer Relations skills – able to maintain a professional and courteous attitude with employees and third-party individuals always to resolve conflicts and address any issues within the contractual structure and regulations.
Planning/Organizational skills - able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner balancing effort between contracts, vendor agreements, and pricing requests.
Adaptability – able to adapt to rapid changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events.
Problem-solving skills – able to identify and resolve problems in a timely manner; gather and analyze information skillfully; able to apply independent judgment on a regular basis in making decisions.
Time Management skills – able to use time effectively in a semi-supervised fashion, pursuing other activities when regular duties have reduced in volume; able to complete projects in a timely manner.
Work Experience Requirements:
Must have Enterprise automation process experience.
8 years’ in Information Technology
5 years’ hands-on experience with business process management software, i.e. ProcessMaker, K2, Nintex, SharePoint Power Automate, etc
5 years’ hands-on experience creating workflow and/or process automations
5 years’ experience programming
5 years’ experience troubleshooting and diagnosing issues
Visa sponsorship not available
Education Requirements:
Bachelor’s degree in Computer Science, MIS, Computer Engineering, or other technology focused discipline or equivalent experience or equivalent work experience
Other Qualifications:
Jira Core/Software
Version control: Git and Microsoft Team Foundation Services/Azure DevOps
Other Requirements:
Some travel required
May need to be available nights and weekends Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
