Job Description - Salesforce Administrator - Marketing Cloud/Service Cloud in San Bernardino
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Salesforce Administrator - Marketing Cloud/Service Cloud

Ref: US_EN_6_914737_1465262

Posted on 14 September 2022

At Modis, we use our insight, knowledge, and global resources to make exceptional connections every day. With 60 branch offices located strategically throughout North America, we are positioned perfectly to deliver the industry's top talent to each of our clients. Clients choose Modis as their workforce partner to solve staffing challenges that range from locating hard-to-find niche talent to completing quick-fill demands.

  • Position: Salesforce Administrator - Marketing Cloud/Service Cloud
  • Location: San Bernardino, CA (Onsite for 2 months and Hybrid later) 
  • Duration: Contract
  • Salesforce Administrator - Marketing Cloud/Service Cloud Innovation and Technology Department is seeking a Salesforce Administrator whose role is to help guide Marketing Cloud & Service Cloud business solutions that deliver value to customers, taking into consideration project budget, scalability, business continuity, standard practices, licensing, policies and cross-departmental regulations. The Salesforce Administrator will work with analysts, district staff, and IT team on a Salesforce Service Cloud/Marketing Cloud automation project to deliver a turnkey solution that is scalable, easy to use, low maintenance, and designed per industry best practices. The successful candidate will utilize leadership skills, sound judgment, and discretion to positively influence project teams and promote user adoption. Responsibilities are described below and may be dependent on the specific assignment.

    Responsibilities

    • Salesforce Service Cloud implementation, configuration, data migration, and integration with 3rd party components such as Docs & Zapier.

    • Salesforce Marketing Cloud implementation, configuration, data migration, and working with Marketing Cloud Connect, and other Integrations such as EventBrite

    • Lead requirements gathering, solution design, training, and adoption efforts

    • Communicate project concepts and outcomes to project stakeholders

    • Design and delivery of solutions in Email Studio

    • Design and implement, for automated email journeys using Email Studio, Automation Studio and Journey Builder, and advise clients on how to optimize further

    • Experience in reporting and analyzing email activity using Email Studio reports and Journey Builder.

    • Experience designing and building Service Cloud workflows with the ability to send emails.

    • Understand how and when to utilize Web and Application development teams within the context of Service Cloud and Marketing automation

    • Build and edit templates via Email Studio, along with knowledge of Dynamic Content & Personalization Strings

    • Optimize use of Data Extensions and Publication Lists

    • Design and develop Service Cloud solutions per customer-specified requirements

    Experience and Education:

    Required:

    • 3+ Years experience working hands-on in Service cloud implementations, development and end user training.

    • 3+ years experience working hands-on in Marketing cloud implementations, ideally involving integration with Salesforce core and other platforms like Eventbrite.

    • A strong background working with and transforming marketing data, and experience integrating marketing data with CRM is a plus.

    • A strong background in developing and maintaining Service cloud solutions.

    • A strong background in managing Platform updates and Security

    • Proficiency with Web Development (HTML, JavaScript, CSS) and Apex.

    Highly Desirable:

    • Bachelor's degree in Business Administration, Computer Science, or related field.

    • SalesForce Service Cloud certification

    • SalesForce Marketing Cloud Consultant certification

    • SalesForce Marketing Cloud Email Specialist certification

    • Proficiency with Data Views and Discover Reports within Analytics Builder, Einstein Engagement

    • Experience working in the Government Sector

    • Active in the SalesForce Trailblazer Community

    • Experience with SDOCs, EventBrite, Zapier

    • Experience working closely with Stakeholders, SMEs, and System users.

    If interested, please send your resume to yangini.kapoor@modis.com

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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