Job Description - IT Operations Manager in Sanford
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IT Operations Manager

Ref: US_EN_6_914745_1327142

Posted 7 days ago
Job Location
Sanford, Florida
Contract Type
Contract to hire
Information Systems

Modis is currently accepting applications for an IT Operations Manager to support our operations in Sanford, FL.

The IT Operations Manager will be responsible for the following:

  • Oversees and direct the day-to-day activities of the organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely
  • Provide guidance and leadership to the IT department and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues.
  • Lead teams that develop and implement networks and servers, respond to user help desk requests, and monitor system stability and performance.
  • Monitor organization’s servers, networks, and computer systems for irregularities and performance issues.
  • Assesses system data and error logs, along with user reports, to determine areas for improvement or repair. In this aspect of the role
  • Directing the activities of Customer Support team both to directly support end users and to assist with IT department upgrades and directives.
  • Develop IT policies and procedures to ensure that the department operates effectively and reliably.
  • Develop service level agreements (SLAs) for the help desk.
  • Oversee department budgets and forecasting for the department.
  • Develop and implement policies and procedures for the IT department
  • The IT Operations Manager must have experience with the following:

  • Experience managing various technical teams; Help Desk, Networks, and Security
  • Knowledge and experience working in ITIL/ITSM environments
  • Experience training and developing staff
  • Experience with budgeting and forecasting
  • Experience creating and executing daily operational plans
  • Experience standing up Ticketing System
  • Experience with development of SLA’s and escalation rules
  • Experience managing teams larger than 10
  • The IT Operations Manager must meet the following qualifications:

  • Bachelor’s degree in a related field, such as information technology, computer science, or management information systems.
  • If you are interested in this IT Operations Manager job in Sanford, FL then please click APPLY NOW or e-mail

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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