Help Desk Support

Akkodis is seeking a Level 1 IT End User Support Specialist for an onsite full-time position with a client located in Savanna, IL area. Candidates will have 0-2 years of experience in help desk support or a similar role. This is a great opportunity with a stable long-standing employer!

Pay/Salary Range:  $55,000-65,000/yr 

IT End User Support Specialist job responsibilities include: 

• Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors 

• Install and configure software or hardware updates or patches 

• Evaluate and resolve network connectivity or communications systems issues 

• Develop and maintain documentation related to systems or workstations and may provide user training 

• Ensure systems and workstations are compliant with organizational policies and security standards 

• May set up and deploy new user workstations or accounts 

• May assist with IT asset tracking 

• Complete all necessary documents fully and accurately 

• Adhere to 5S standards (e.g., maintain cleanliness of work area, etc.) 

• Follow all Safety, Environmental and Quality policies and procedures 

QUALIFICATIONS: 

• 0-2 years of experience in IT Help Desk Support or related training and education 

• Familiarity in IT End User support utilizing phones, ticketing systems, or in-person desk-side support strategies 

If you are interested in this IT End User Support Specialist job in Savanna, IL then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Kathy Becher at Kathy.becher@akkodisgroup.com. 

Equal Opportunity Employer/Veterans/Disabled  

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/  

The Company will consider qualified applicants with arrest and conviction records.   

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.modis.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.